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Return and Refund Policy

Last Updated: 30 September 2026

At Keva-Myshope, we want customers to receive their orders in good condition and as described. If you receive an eligible product with an issue, please contact us so that we can assist you.

Return Eligibility

A return or replacement may be considered when:

The product is damaged during delivery
The wrong product has been delivered
The product received is defective or has a manufacturing issue
The delivered product materially differs from the product ordered

Eligibility may vary depending on the product category and its nature.

Products That May Not Be Eligible

Certain products may not be eligible for return or exchange because of their nature, hygiene requirements, safety considerations, perishability, or applicable laws.

Examples may include certain personal-care, beauty, wellness, consumable, herbal, Ayurvedic, or opened products.

The applicable return conditions may be specified on the individual product page or at the time of purchase.

Reporting a Damaged or Incorrect Order

If you receive a damaged, incorrect, or defective product, contact us as soon as possible after delivery.

Please provide:

Order number
Product name
Description of the issue
Photographs or videos of the product/package, where requested
Relevant delivery information

Our team may review the information and determine the appropriate resolution.

Product Condition for Returns

Where a return is approved, the product should generally be:

Unused
In its original packaging
Accompanied by applicable accessories or documentation
In a condition suitable for return

Products that have been used, altered, damaged after delivery, or returned without required components may not qualify for a return.

Refunds

If a refund is approved, it will generally be processed after the applicable return or verification process is completed.

The refund method and processing time may depend on the original payment method and the relevant payment service provider.

Bank or payment-provider processing times may vary after Keva-Myshope initiates the refund.

Replacement

Where appropriate and subject to availability, an eligible damaged, defective, or incorrect product may be replaced instead of refunded.

If the same product is unavailable, an alternative resolution may be offered where applicable.

Return Shipping

Where a return is approved because the product was damaged, defective, or incorrectly delivered, the applicable return shipping arrangements will be communicated by our support team.

Returns requested for reasons outside the applicable return conditions may not be accepted.