Shop by Categories

Shipping and Cancellation Policy

Last Updated: 30 September 2026

At Keva-Myshope, we aim to make your shopping experience convenient and reliable. This policy explains our shipping and order cancellation practices.

Shipping

We process orders after successful confirmation and payment, subject to product availability.

Orders are delivered to the shipping address provided by the customer during checkout. Customers are responsible for ensuring that their name, address, PIN code, and contact number are accurate.

Delivery time may vary depending on the destination, product availability, courier partner, weather conditions, holidays, and other circumstances beyond our control.

Once an order has been dispatched, customers may receive relevant shipping or tracking information where available.

Delivery Delays

Although we work to process orders promptly, delivery delays may occasionally occur due to circumstances outside our control, including:

Courier or logistics delays
Weather or natural events
Transportation disruptions
Incorrect or incomplete address information
Public holidays
Regulatory or operational restrictions

We appreciate your patience in such situations.

Order Cancellation

Customers may request cancellation of an order before it has been dispatched, subject to the status of the order.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return/refund process.

To request a cancellation, contact our customer support team as soon as possible with your order number and registered contact details.

Cancellation by Keva-Myshope

Keva-Myshope may cancel an order in circumstances such as:

Product becoming unavailable
Incorrect product or pricing information
Incomplete or incorrect customer information
Suspected fraudulent or unauthorized transactions
Delivery restrictions
Technical or operational errors
Circumstances beyond our reasonable control

If payment has already been received for an order cancelled by us, the applicable refund will be processed according to the relevant refund procedure.